Frequently Asked Questions

Everything you need to know about bringing comfort home.

What is the typical shipping timeline for furniture?

Most in-stock items are processed within 2-3 business days. Depending on your location, standard ground shipping typically takes 5-7 business days, while larger freight items may take 2-3 weeks.

Do you offer white-glove delivery and assembly?

Yes, we offer premium white-glove delivery for an additional fee at checkout. This includes room-of-choice placement, full assembly, and removal of all packaging materials.

What is your return policy for home decor?

We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable unless they arrive damaged.

Are your wood products sustainably sourced?

At Tezumi, we prioritize the planet. 90% of our wooden furniture is crafted from FSC-certified timber or reclaimed materials to ensure long-term environmental sustainability.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to our logistics portal where you can monitor your shipment's progress in real-time.

What payment methods do you accept?

We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Affirm for qualifying furniture purchases.